Prototyping a Movement to revolutionize grant reporting
Doing a collage exercise with frontline staff in Kyangwali refugee settlement, Uganda
Launching processes that revolutionize the work of frontline staff
I collaborated with Alight (formerly the American Refugee Committee) to prototype the Reporting Revolution, a concept I proposed in one of my prior engagements that had resonated organization-wide. The goal was to revolutionize how frontline staff communicated with those at headquarters, shaking up obligatory donor report writing and replacing it with something that freed up staff to focus on the people they love to serve.
I facilitated co-design sessions with frontline staff in Uganda to find out which stories they wanted to tell about their work, and how. I worked with global and country-level staff to understand what information they needed. From there, I created a series of easy-to-adopt tools, templates, and processes to prototype reporting that was easy and joyful rather than time-consuming and stressful. After the first period of prototyping, we iterated on the tools and prepared a strategy for them be rolled out through Alight’s other locations. The prototypes were successful in dramatically increasing frontline staff’s time with customers, while also spreading community and connection across the global organization.